Last updated: October 3, 2026

The Pipeline Strategies LLC offers physical products, fine-art photography, digital products, licensed content, and services. Return and refund eligibility varies depending on the type of purchase.

Fine-Art Photography & Made-to-Order Products

CB Photography fine-art prints and other products created specifically for an order are made to order and are considered final sale.

Made-to-order items are not eligible for return, exchange, or refund due to change of mind, size selection, framing preference, or other customer preference.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery. Include your order number and photographs of both the item and its shipping packaging.

Please retain the item and original packaging until the issue has been resolved. When appropriate, we will arrange a replacement, refund, or other resolution.

Other Physical Merchandise

Unless otherwise stated in the individual product listing, eligible unused physical merchandise may be returned within 14 days of delivery.

Returned merchandise must be unused, unworn, and in its original condition and packaging. Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect.

Custom, personalized, limited-edition, clearance, or products specifically identified as Final Sale are not eligible for return.

Digital Products & Digital Photography

Digital products and downloads are generally final sale and non-refundable once delivered or accessed.

If you experience a technical problem receiving or accessing a digital purchase, please contact us so we can assist with delivery.

Purchasing digital photography or other licensed content does not transfer copyright or ownership of the underlying work. Use is governed by the license associated with the purchase.

Commercial Licensing

Commercial photography and other intellectual-property licenses are governed by the terms of the applicable licensing agreement. Refunds, cancellations, permitted uses, and other conditions will be determined by that agreement.

Services, Sessions & Appointments

Cancellation, rescheduling, and refund terms for services, consultations, programs, sessions, or appointments may vary by offering. Any specific requirements will be provided during booking or purchase.

Completed services and sessions are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect physical product, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Photographs of the product

• Photographs of the shipping packaging

Please do not discard the product or packaging until we have reviewed the issue.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact Us

For questions about an order, return, damaged shipment, refund, or digital delivery, please contact:

Please include your order number when contacting us about an existing purchase.

Policy Updates

We may update this Return & Refund Policy as our products, services, and fulfillment methods evolve. The policy in effect at the time of purchase will apply to that transaction.